Booking Policy

At Beauty and Laser by Yona, we prioritize providing exceptional service to each of our valued clients. When you book an appointment with us, we reserve a therapist exclusively for you. No-shows and last-minute cancellations not only inconvenience our business but also prevent other clients from booking those time slots.
To ensure efficient scheduling and fair treatment to all clients, we kindly request adherence to the following booking policies:

Reservation Process:

To secure your appointment, we request that you provide your card details in our secure system for ALL services. Please note that no payment will be taken at the time of booking. When booking a treatment with a gift voucher, the booking deposit will be deducted from the voucher’s value.

Cancellation Policy:

We understand that circumstances may arise requiring changes to your booking. Therefore, we kindly request a minimum of 48 hours’ notice for any cancellations or rescheduling. Failure to provide this notice will result in a cancellation fee equivalent to 25% of the total service value if canceled or rescheduled within 24 hours, or 50% of the service value if you fail to show up. We understand emergencies may occur, and we exercise discretion accordingly. Our aim is to accommodate as many clients as possible each day while ensuring sufficient opportunities for everyone to be seen by our therapists.

Running Late Policy:

To maintain punctuality and respect the time of all clients, treatments will conclude at the scheduled appointment time. If a client arrives late, the treatment will be shortened to conclude on time. If the lateness is significant and the appointment cannot be completed within the scheduled time, it will be canceled, and the $30 booking deposit will be used as a cancellation fee. The client will then be required to pay another booking deposit when rescheduling.

Gift Voucher Policy:

Gift vouchers are non-refundable and not redeemable for cash. When booking with a gift voucher, please provide the salon with the voucher number. Gift vouchers are valid for 2 years from the date of purchase, while promotional gift vouchers are valid for 6 months. Our Booking Policy applies to all services, and 25% of the voucher value will be redeemed to cover the cancellation policy if less than 24 hours’ notice is provided.
Thank you for your understanding and cooperation with our booking policies. We look forward to providing you with exceptional service at Beauty and Laser by Yona.