Refund Policy

We strive to ensure that your shopping experience with us is exceptional. If you encounter any issues with your product, we are here to assist you. Please review our refund policy below:

Faulty or Damaged Products:

We take every precaution to securely package our items to arrive in perfect condition. However, if you receive a product that is damaged or faulty, please notify us within 30 days of receiving your delivery. You can reach out to us directly, and it would be helpful to provide a photo of the damaged or faulty item to assist us in assessing the issue. In most cases, we are pleased to offer a refund, replacement, exchange, or store credit.

Skin Reaction to a Product:

While we provide products with the utmost care, we understand that skin reactions may occur in rare instances. If you experience irritation or adverse reactions to a product, discontinue use immediately and contact us within 14 days of purchase. Our skin therapists will assess the situation, and if the product is found to be the cause of the reaction, we will offer a refund, exchange, or store credit upon return of the product. Please note that photographic evidence may be required to substantiate the claim. Our policy is guided by each brand’s procedure regarding adverse reactions, and we are committed to helping you achieve healthy skin. Returns for allergies must not exceed 20% usage.

Incorrect or Unwanted Product:

If you accidentally ordered the wrong item or simply changed your mind about your purchase, we are happy to accommodate you. Please contact us to discuss your situation, and we will gladly provide a refund, replacement, exchange, or store credit. To be eligible for a refund, the product must be returned to us in pristine condition, unopened, unused, and in its original undamaged packaging. Please note that any incurred shipping charges for returns and replacement products are the responsibility of the customer.
At Beauty and Laser by Yona, your satisfaction is our priority. If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact us. We are here to assist you every step of the way.